Our refund eligibility depends on the product type and when the request is made. Full details are in our policy page.
Test bundles
Test bundles are digital products that provide access immediately on purchase. We generally don't offer refunds once access has been granted and tests have been started. If you haven't started any tests and wish to cancel, contact support and we'll assess your request.
Class enrolments
Refund eligibility for class enrolments depends on how far in advance the withdrawal request is made relative to the class start date. See our policy page for the full cancellation schedule.
FlexiClass credits
Unused credits can be refunded if no sessions have been booked. Once a session is confirmed, it is non-cancellable and the credit cannot be returned (bookings can only be rescheduled up to 24 hours before the session).
ACST bookings
Refund eligibility depends on how far in advance the cancellation is requested. Contact support to discuss your situation.
How to request a refund
Contact us via the contact form. Include your name, email address, product purchased, purchase date, and reason for the refund request. We aim to respond within one business day.