FlexiClass credit balance and transaction history — Help Centre | Test Academy
Help Centre Billing & Payments FlexiClass credit balance and transaction history

FlexiClass credit balance and transaction history

1 min read Updated April 2026

Your FlexiClass credit balance is displayed prominently on the FlexiClass page.

Credit transaction types

  • Purchase — credits added when you buy a FlexiClass credit bundle
  • Usage — one credit deducted when you confirm a session booking
  • Trial Credit — free credit granted automatically to all new accounts
  • Admin Adjustment — manual credit change by a Test Academy administrator (e.g. referral reward, compensation for a cancelled session)

Viewing your history

Full transaction history — type, amount, and balance after each transaction — is available on the FlexiClass page in your dashboard.

Credits not showing after purchase?

Credits are added when the Stripe payment confirmation webhook is received. This normally takes a few seconds. If credits haven't appeared after 5 minutes, contact support with your payment receipt.

Related articles
Accepted payment methods
Billing & Payments
Card surcharge explained
Billing & Payments
Still have a question?

Our support team typically replies within one business day.

Contact us